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I have this issue, running Windows Vista. I was told you need Windows 7 or newer in order to get the latest version of iTunes. I am also experiencing the same issue with my iphone 7. VERY frustrating.

How to Update iTunes to the Latest Version

I plan on contacting apple, but not sure if they even have the solution themselves. Let me know if anybody figures it out. My itunes and mac are BOTH updated. No clue what to do next.

How to Update iTunes to version 12.8 - MacBook , iMac, Mac Pro, Mac mini

I am in the same situation. I have windows vista. I even followed some sort of directions to update a driver but to no avail. I tried the link to apple-UK above. Nothing is working. Anyone got any updates to fix the problem? Hey, everyone! As a tip for this problem, if you are a mac user, install the Sierra OS.

I have a late macbook and after installing it, the itunes finally recognized my iphone. Hope it helps! Good luck! Apple is so frustrating. Contacted Apple Support yesterday but they were no help.

Get started with the new Apple Music app

I have the new iphone 7 and cannot sync my music from itunes onto the new phone. I keep getting the error message when plugging in stating I need to download the latest version of itunes from apple. Even though when in itunes, it says I have the latest version, I tried updating itunes through apple. And it did nothing.

Extremely frustrated, my phone is updated and my itunes- and my iphone 5s was working find. If anyone finds a PC solution please let me know. Even uploaded the new OS10 same problem. All these complaints and no solution from Apple? I, too, use a Windows Vista computer with the latest version of iTunes, and am getting the same message everytime I connect the phone to the computer.

Reverting to a Previous Version of iTunes |

All I want to do is to download my iTunes music from the computer to the phone. Works fine with my iPod nano 2nd generation. Maybe Android is the way to go? I was able to download iTunes on to my computer again and that took care of the problem. I was worried I would lose my backup and restore, but it was still there after the download.

Same problem……solution was as Kenneth above says. I downloaded a newer version of iTunes via a web browser despite iTunes telling me I was up to date and after a lot of messing about the phone and PC finally recognised each other and synced.

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Get your act together Apple! This is a stupid problem to have in order to enforce a free upgrade. I can say that this is my last apple product purchase. I saw this error trying to connect new 6s to my PC. I got frustrated trying to sync and changed my Apple ID password a few times, going between devices repeatedly. I also have a macpro and an ipad, so I powered off those devices to reduce possible interference, since they were logged in to iCloud. Anyway, I finally navigated to itunes. Thumbs down to Apple Help. I hope this helps! Just one final update: I was able to sync my Blackberry with Outlook using Blackberry Desktop free download , Install iTunes, Connect my iPhone with iTunes and sync all the contacts in my Blackberry to the iPhone.

The computer I was successful on is a Dell Precision workstation laptop about 3 years old running Windows Professional 7. The only other step I took was to create a new user account in Windows 7 so I started with a clean slate in Outlook rather than an address book full of hundreds of contacts not needed on my phone. Today I tried on a newer computer running Windows 7 and it works without the error massage. Not an issue with the phone. I just purchased my first iphone. I synced the Blackberry to Outlook in Windows Xp and planned to sync my contacts from Outlook to the iphone in iTunes.

But I get this error message. I will return the phone to Sprint since there does not appear to be a solution. Is there any other possible way to fix this? I tried using iCloud but i dont have enough storage space. This is awful. I was advised by an apple tech, over the phone, to do a factory reset of my iphone, to trouble shoot something else. She said as long as my itunes is up to date it will work fine. Of course itunes indicated that it was up to date, and the website even said the latest version is This is the last version my machine can update to discovered after the fact.

So I backed up my updated phone ios 9. I ONLY use my old mac for the iphone.

Get started with the new Apple Music app

Since apple has deemed my machine and OS obsolete, there will never be a fix to have a new version of itunes compatible with the older OS X. BTW, 5years is the obsolete mark. Then when you attach your iphone to the new mac, and open itunes, hit the left option key or shift key, and it should let you choose what file extension to restore to. Choose the file you just added to that computer, through that same file extension. Should this not work, the apple senior advisor indicated he would connect me with a company that would restore my phone w my HD, though I will have to pay for this Even though the hard reset of my iphone was advised by an Apple tech who said i would still be able to retrieve the back up.

Then had to get latst software up-date on iphone 6s — meant setting up iPhone as new phone in order to up-date iPhone software to latest —. Good luck.

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